Section 13 Reporting Claims

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Section 13 Reporting Claims

A : Basic ｅxpressions

- be [get] lost , miss(사람을 주체로 표현 할 때)

- be [get] damaged

- have a dent → This teapot has a dent.

- inspect → a damage inspection = an inspection fo the damage.

- make [report] a claim → I'd like to make a claim for a loss.

- file a claim form (file=submit) → Can you tell me how to file[submit] a claim form?

- get compensation for → compensate[=pay=make up] A for B

B : Key Sentences

- The package was lost in transit. - I haven't received my package. - I received the damaged package.

- Could you describe the damage accurately?

→ Okay, The products ---. → are broken =have dents =have some scratches =are smashed =are wet

C : Key Dialog

- Let's check if there is any damage. → Oh, all the clothes are wet.

- I received the damaged package. → You need to inform the carrier of the damage.

- The product delivered today has been damaged.

→ Can you send us all of the packing to determine the cause of damage?

- My package was lost in transit. → You need to file a claim on a lost package.

- Could you describe the damage accurately? → Sure, the bookcase has a dent on the top.

- Did you get compensation for the damage incurred during shipping?

→ No, they're making lots of excuses

- How can I make a claim on a damaged package?

→ First of all, a damage inspection must be performed.

D : Office Talk

- Has the shipment of cameras arrived? → Yes, but several cameras got damaged

- Really, We need to make a claim immediately. Contact the shipping company and request an

inspection of the damage, please. → Can't we just submit the documents right away?

- Unfortunately not, Depending on the results of the inspection, we can file a claim form.

E : Further Study

- How does the claim inspection/process work on damage package?

- Claim Process

→ A sender will ~ . 1.inform the carrier of the damage. 2. request an inspection of the damage.

3. file a claim with the carrier 4. get compensation after the claim is settled.

- Inspection Process

→ An inspector will ~ 1. record the strength rating for the boxes. 2. look at the packaging.

3. ask a sender to pinpoint the locations of all defects.

4. take a pictures of the packaging and the sender.

- Handle with care - Do not stack - Keep dry - Keep upright - Do not drop

- Protect from heat - Fragile