Section 12 Status and Delays in Mail Delivery

Section 12 Status and Delays in Mail Delivery

A : Basic ｅxpressions

- receive = arrive = deliver → I haven't received my package yet.

= My package hasn't arrived [been delivered] yet.

- be delayed → delay

- tracking number

- expected delivery date → estimated arrival[delivery] date

- current status → I'd like to check the current status of the shipment.

- attempt to deliver → We attempt to deliver it.

- carrier , shipper, recipient

- notification

B : Key Sentences

- The package hasn't arrived yet. Can you check ----- ? [ when the shipment will be delivered. ]

[ why the shipment is delayed.] [ how long it will take for the shipment arrive.]

→ What's your tracking number? → When is your expected delivery date?

→ May I have your name and contact number?

C : Key Dialog

- I haven't received my package yet. → When is the expected delivery date?

- Why was the package returned to the shipper? → The recipient was not located at the address.

- Can you check why the shipment has been delayed? → May I have your tracking number?

- I'd like to find out the current status of the shipment.

→ Your shipment is in New-York now. it will be delivered to your destination by tomorrow.

- Does each shipment automatically get assigned a tracking number?

→ No you need to pay extra money for it.

- Can you check how long it will take for the shipment arrive?

→ We attempted to deliver the package. Didn't you check the notification we left?

- I lost my tracking number. → may I have your name and phone number?

D : Office Talk

- The estimate delivery date has passed and the shipment hasn't arrived yet.

→ I'll check the current status of your shipment.(later) According to the tracking information, we attempted to deliver your shipment in Korea at 1:00 p.m. January 3, 2011. Our carrier left a

notification at your door.

- Okay, I'd like to pick up the shipment this afternoon, How late does your office open?

E : Further Study

- RETURN TO SENDER

_ MOVED _ FOE(Forwarding Order Expired) _ UNCLAIMED _ REFUSED _ NO SUCH STREET

_ NO SUCH NUMBER _ INSUFFICIENT ADDRESS

- In order to check the current status of your package, you just ~ .

→ go on the carrier's website and enter your tracking number.