Section 21 Making & Answering Phone Calls

Section 21 Making & Answering Phone Calls

 

A : Basic ｅxpressions

- make a[phone] call = call, ring, phone

- answer the phone = pick up the phone, receive [talk] a call ↔ hang up the phone

- speak to [with] someone = talk to someone, reach someone → I want to reach Mr .jp.

- hold on the line = stay on the line, hold on [one moment], please.

- put a call through to A → I'll put you through (to A)

B : Key sentences

- I'd like to speak [talk] to [with] 이름. - Could [May=Can] I speak to 이름?

- Could [May=Can] I ask who is calling? - Could [May=Can] I have your name?

- May I sak what this is about?- It's 이름. - This is 이름 of 회사명. - My name is 이름 of 회사명.

- Who would you like to speak to?

- I'll put a call through to 사람/직책. = I'll transfer a call to 사람/직책.

= I'll connect a call with 사람/직책

- one moment, please. - Hold on, please. - Can I put you on hold?

- Please pick up the phone on line 3.

C : Key Dialog

- Can I speak to Mr. JP? → May I ask who‘s calling?

- I'd like to talk to Mr. JP. → one moment, please. I'll put your call through to Mr. JP.

- Thanks for calling the DY Company. How Can I help you?

→ Could you transfer this call to the Personnel Department?

- May I ask what this call is about?

→ This is JP Lim of DY Company. I'm calling to get a rain-check on lunch.

- Who would you like to speak to ?

→ Can I speak with someone in the Customer Service Department.

- I'm sorry to have kept you waiting. I'll connect a call with him. → Thank you very much.

- Pick up the phone on line 5, please. → Okay, but who's on the phone?

D : Office Talk

- Good morning. The DY Company. How can I help you?

- Hello. may I speak to Mr. JP, please. → one moment, please. I'll connect your call with Mr. JP.

- Thank you for your help.

- Hello. This is JP Lim. May I ask who's calling?

- Good morning, sir This is JP Lim of the DY Company. I'm calling to confirm your appointment

with Mr. JP tomorrow at ten.

E : Further Study

- Hello. DY store. → Is JP Lim there?

- This is he. = This is JP speaking.

- I'm calling because I want to know how to apply for a part-time job.